Cancellations are accepted with a notice of 2 business days. Failure to cancel will result in a charge for the booked time at the hourly rate.
Last-minute cancellations or cancellations with no notice at all cause significant disruptions and prevent other customers waiting from using our services.
The owner must declare at the time of booking if the dog might pose a risk to the operator or other dogs.
In such cases, it is the responsibility of the owner or caretaker to bring a rigid muzzle (Art. 1 c.2 lett. b. GU n. 209/2013) that ensures proper breathing and protects the animal’s well-being as much as possible.
This will be used if the operator deems it necessary.